Legal document

Version: 2026-01-08-v2
Effective Date: 8 January 2026

TERMS OF USE

1. Purpose and Scope

These Terms of Use (“Terms”) govern the conditions for using the digital services provided through the acoren.com network (“Network”) operated by ACOREN MÜHENDİSLİK LİMİTED ŞİRKETİ (“ACOREN”).

Everyone who accesses, views, creates an account, or otherwise benefits from the Network in any manner shall be deemed to have read and accepted these Terms.

The Terms apply to the following service types:

- Corporate promotional content
- Customer portal specific to service recipients
- Network-based professional software
- Document, notice and data management

2. Definitions and User Types

2.1 Definitions

- “Network”: the acoren.com domain name and the related digital services.
- “Service(s)”: all digital content and functions provided through the Network.
- “User”: any natural or legal person accessing the Network.
- “Contracted Service Recipient”: a user receiving Services within the scope of a separate contract/business relationship with ACOREN.
- “Employee/Business Partner”: an ACOREN employee or business partner who has authorized access to the Network.

2.2 User types

There are three user types in the Network:

- General access users
- Contracted service recipients
- Employees or business partners

Each user may use the Network only within the areas made available/authorized to them. Certain Services are available only to authorized and logged-in users.

3. Eligibility and Account Security

3.1 Eligibility

The User acknowledges that they have the legal capacity and/or authority of representation required to use the Network; and, if they do not meet the age requirement (are not of legal age), that they have the consent of their legal representative.

3.2 Account security

- Usernames, passwords, access phrases and similar login credentials are personal.
- The User is responsible for maintaining the confidentiality of their login credentials and for any actions performed through their account.
- If there is any suspicion of unauthorized use, the User must immediately notify ACOREN.

4. Rules of Use and Prohibited Conduct

4.1 General obligations

The User agrees that:

- the information they provide is accurate and up to date,
- they will use the Network in compliance with the law and rules of good faith,
- they will avoid actions that compromise the security of the Network.

4.2 Prohibited conduct

The following are strictly prohibited:

- Gaining unauthorized access or attempting to gain access,
- Attempts that disrupt, weaken or interrupt the operation of the Network (DDoS, malware, bots, scraping, etc.),
- Circumventing security measures, reverse engineering, attempting to access source code,
- Conducting unlawful content/transactions, infringing the rights of third parties,
- Copying, reproducing, publishing, or using content for sale (commercial) purposes without ACOREN’s written permission.

5. User Content and Responsibility

If documents, records and similar content uploaded/created by the User through the Network (“User Content”) exist:

- The User acknowledges that they have the necessary rights and authorizations over the User Content and that the content is lawful.
- The User is responsible for providing content in a way that does not harm third parties’ intellectual property, privacy and personal data rights.
- ACOREN may technically process, host and transmit the User Content for the purpose of providing and operating the Services.
- If unlawful, harmful, or non-compliant content is detected, ACOREN reserves the right to remove the content and/or restrict access.

By uploading User Content to the Network, the User acknowledges that ACOREN will have a non-exclusive, limited, free of charge and duration-limited right of use over the User Content to the extent necessary for ACOREN to provide the Services, operate them, ensure their security, back them up, transmit them, and make them accessible to the User again. This right of use also includes, solely for the purpose of providing the Services and to the extent necessary, technically enabling ACOREN’s infrastructure/service providers (e.g., hosting, backup, transmission) to use it. ACOREN does not use the User Content for independent commercial purposes outside the purposes stated in the Terms.

6. Content and Intellectual Property Rights

All content on the Network (text, images, software, documents, designs, trademarks, logos, etc.) belongs to ACOREN and/or the respective right holders.

The User is granted a non-transferable, non-exclusive and limited right to use the Network in accordance with the Terms. This right does not cover unauthorized sampling, reproduction, modification, distribution, or use for sale (commercial) purposes.

7. Provision of Services, Changes and Suspension

- ACOREN reserves the right to improve, change, or terminate certain Services, including the scope, features and method of provision of the Services.
- In the event of non-compliance with the Terms, a security concern, suspicion of misuse, or a legal obligation, ACOREN may temporarily suspend the User’s account or terminate access.

7.1 Paid Services, Payments and Taxes

Some Services on the Network may be paid. The scope, price, payment method, invoicing principles and applicable taxes for paid Services are specified in the relevant offer/contract document, the order/payment screen, and/or the current price information provided by ACOREN.

Unless otherwise agreed in writing for paid Services, as a rule it is not possible to start/activate the relevant Service before payments are collected. Any fees and deductions arising from banks/payment institutions, wire transfer/EFT or similar payment methods belong to the User.

Cancellation, refund and similar conditions are separately set out in the relevant offer/contract and/or payment screen, depending on the nature of the Service, the method of performance, and the status of the parties (such as consumer transactions). To the extent applicable, mandatory legislation provisions regarding consumer transactions are reserved.

7.2 Account Closure and Termination

The User may request the closure of their account, if any, via account settings provided through the portal or by written notice (e.g., e-mail/KEP). ACOREN may request additional information to a reasonable extent for security and verification purposes.

In the event of account closure and/or termination of access, access to the authorized areas allocated to the User will be terminated. User Content and account records may be retained to the extent necessary under applicable legislation, contractual obligations, dispute management and information security requirements; and will be deleted, destroyed or anonymized when such requirements no longer exist. The provisions of ACOREN’s Privacy Notice and related retention periods are reserved.

7.3 Customer Portal Files and Download Records

Files/documents made available to your account through the customer portal are provided by ACOREN as part of the performance of the relevant services.
File download actions performed through the portal may be recorded and retained together with the downloaded file identifier/name,
the download date and time (UTC), the relevant user account, and technical access data for information security purposes
(e.g., IP address and browser/device information).
These records may be used to evidence that the service and documents were made available and/or downloaded,
for auditing, security, prevention of abuse, and dispute resolution.

The user is responsible for the content of the downloaded files and for any consequences arising from sharing them with unauthorized third parties.

8. Third-Party Services

Third-party infrastructure/service providers (e.g., hosting, e-mail, counting/measurement) may be used for providing the Network. Such services may also be subject to the relevant third parties’ own terms. ACOREN cannot be held responsible for interruptions/errors and similar situations caused by third parties.

9. Limitation of Liability

- ACOREN does not promise that the Network will operate uninterruptedly or without errors.
- Temporary disruptions may occur in the Services due to maintenance, updates, technical failures, infrastructure issues or mandatory reasons.
- Without prejudice to mandatory provisions of applicable law, ACOREN cannot be held liable for indirect, special, incidental or consequential damages (loss of profit, data loss, business interruption, etc.).

For contracted service recipients, if there are provisions in separately signed agreements, those provisions shall apply primarily.

9.1 Force Majeure

Events such as earthquakes, fires, floods, pandemics, war, riot, strikes, infrastructure/communication outages, power outages, cyberattacks, decisions of public authorities, legislative changes, widespread outages caused by third-party service providers, and similar events beyond the reasonable control of the parties may be considered force majeure.

In case of force majeure, ACOREN shall not be liable for being unable to provide the Services in whole or in part or for delays; obligations arising from the Terms may be suspended for the duration of the force majeure. ACOREN aims to inform the User to a reasonable extent.

10. Changes to the Terms

ACOREN may update these Terms when deemed necessary. Updated Terms enter into force on the day they are published on the Network.

ACOREN announces changes to the Terms by publishing them on the Network. In addition, where deemed necessary, it may notify the registered e-mail address and/or display an in-portal notification. The User is responsible for keeping their contact information up to date.

Logged-in users cannot use the Network without accepting the current Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Türkiye.
In disputes that may arise between the parties, the Istanbul Courts and Enforcement Offices shall have jurisdiction.

12. Contact

For any questions and official notices:

ACOREN MÜHENDİSLİK LİMİTED ŞİRKETİ
Address: A. Nafiz Gurman Mah. Sırpsındığı Sk. No:3/2, 34173 Güngören / Istanbul – Türkiye
E-mail: info@acoren.com
KEP: acoren@hs01.kep.tr
Network: www.acoren.com

13. Entry into Force

These Terms of Use enter into force on the effective date announced on the acoren.com network.

14. Other Documents and Compliance

The principles regarding the processing of personal data are explained in the Privacy Notice; and the principles regarding cookies are explained in the Cookie Notice/Cookie Settings texts. ACOREN carries out the necessary compliance efforts within the framework of applicable laws and information security principles.

15. Miscellaneous Provisions

15.1 Severability
If any provision of these Terms is found invalid or unenforceable by a competent authority, the relevant provision shall be interpreted, to the extent possible, in a manner closest to its purpose; if this is not possible, the relevant provision shall be deemed not applicable. The remaining provisions of the Terms shall remain in force.

15.2 No Waiver
ACOREN’s failure to exercise, delayed exercise, or partial exercise of any right arising from the Terms shall not be construed as a waiver of such right and shall not prevent the later exercise of the same or similar right.

15.3 Assignment
The User may not assign their rights and obligations arising from the Terms to third parties without ACOREN’s written approval. ACOREN, on the other hand, may assign the Terms and/or the Services, provided that it notifies the User, within the scope of transfer of Services, company merger, restructuring, transfer of assets or similar transactions.

15.4 Language
If the Terms are provided in more than one language, the Turkish text shall prevail in case of interpretation differences.